Terms of Service

1. The Services

MeetCarbon provides energy-carbon digitalization services to enterprises, industrial parks, public institutions, and partners, including without limitation:

• MeetCarbon Cloud, MeetCarbon OS, and accompanying applications: energy monitoring and analysis, carbon accounting and carbon-factor management, environmental management, energy efficiency and quotas, BA/intelligent-control coordination, energy-saving retrofit and managed-service collaboration, and open-platform integration.
• Industry solutions and zero-carbon scenario capabilities, together with product documentation and resource content.
• Online applications, information exchange, and delivery coordination related to carbon advisory, ESG, green finance, and training (specifics are governed by the commercial contract).
• Website browsing, the account system, free trials, scheduled demonstrations, technical support, and customer-success services.
• The specific functional scope, service levels, deployment model (public cloud, dedicated cloud, or on-premises), and fees are as set out in the order, quotation, master agreement, or service description.

2. Accounts and Organization Administration

When using services that require login, you shall:

• Provide true, accurate, and complete registration and organization information, and update it promptly when it changes.
• Safeguard your account, password, API keys, and access tokens, and remain responsible for all activity under the account.
• Not transfer, lease, lend, or otherwise permit unauthorized third parties to use your account.
• Ensure that enterprise customers have authorized administrators assign roles and permissions; acts of an administrator are deemed acts of that organization.
• Notify us immediately and cooperate in remediation if you discover unauthorized use of the account or a security vulnerability.

3. Acceptable Use

You undertake to use the services in compliance with applicable laws and these Terms, and shall not:

• Use the services to endanger national security, disrupt public order, or infringe the lawful rights and interests of others.
• Upload or distribute viruses, Trojan horses, or other code or content that may compromise system security.
• Probe, scan, or penetrate the platform without authorization, or conduct stress testing beyond a reasonable scope that affects other customers.
• Interfere with or circumvent security mechanisms, or access other tenants’ data or system components without permission.
• Reverse engineer, decompile, or disassemble the services, or use them to develop a substantially similar competing product (except where mandatory law permits).
• Abuse open APIs, make excessive calls, or circumvent metering and license restrictions.
• Use the services for false carbon-emission reporting, misleading disclosure, or other purposes that violate dual-carbon regulatory requirements.

4. Customer Data and Energy-Carbon Data Responsibility

You or your organization retain the relevant rights in business data that you upload, connect, configure, or generate on the platform (including energy consumption, carbon emissions, equipment, and project profiles), except as otherwise provided by law or contract.

You shall ensure that you have the right to provide such data, and that the data are lawfully sourced and accurate. MeetCarbon’s accounting, benchmarking, scoring, forecasting, and insight capabilities depend on the quality of the data you provide, the factors you select, and your configuration. You bear the corresponding responsibility for result deviations caused by errors, omissions, delays, or improper configuration in the source data.

Carbon-emission results, energy-efficiency scores, energy-saving recommendations, and similar platform outputs are decision-support information. They do not constitute legal advice, an audit conclusion, or a final determination by a regulatory authority. For compliance disclosure, third-party verification, and government reporting, you shall exercise your own judgment in light of professional advice and applicable standards.

5. Third-Party Systems and Device Integration

The services may interconnect with IoT, BA, or BMS systems, metering systems, identity providers, messaging channels, or other third-party platforms that you designate. Those third-party services are the responsibility of the relevant providers; their availability, security, and data quality are not fully within our control. Where interface changes, failures, or expired authorizations at a third party affect the services, we will provide reasonable assistance in investigation, but we do not assume liability beyond the agreed scope on that account.

6. Artificial Intelligence and Automated Capabilities

Some features may use artificial intelligence or automated analysis (such as load forecasting, anomaly detection, energy-efficiency diagnosis, and intelligent Q&A). Such outputs may be inaccurate or incomplete and are for reference only; they do not replace the judgment of qualified professionals. You shall not treat AI output as the sole basis for material investment, safety-critical control, or statutory disclosure, unless the contract expressly provides otherwise and the output has been reviewed by a human.

7. Fees, Trials, and Service Changes

Pricing, billing cycles, invoices, and default remedies for paid services are governed by the commercial contract or order. Feature descriptions published on the website do not constitute an automatic offer.

Free-trial or demonstration environments may be limited in functionality, capacity, duration, or data retention. After a trial ends, we may reclaim resources or delete trial data as agreed, except where law or a separate agreement requires otherwise.

We may continue to improve the products, and may add, adjust, or retire certain features. For material changes that may substantially affect your existing paid services, we will give advance notice as provided in the contract.

8. Intellectual Property

MeetCarbon and its affiliates retain all intellectual-property rights in the platform software, APIs, models, documentation, brand marks, interface design, copy, and other content. Without written permission, you may not copy, modify, lease, distribute, or use them for purposes not permitted by these Terms.

You retain rights in your own data and in content you provide. You grant us a non-exclusive, worldwide, limited license, solely as necessary to provide the services, to host, process, back up, transmit, and display the relevant content.

If you provide suggestions or improvement ideas, we may use them without charge, without disclosing your trade secrets, and without further compensation.

9. Confidentiality

Each party shall keep confidential the trade secrets, technical information, commercial terms, and unpublished product information learned in the course of cooperation, except where disclosure is required by law or the other party has given written consent. Confidentiality obligations continue for a reasonable period after the services terminate.

10. Availability and Disclaimers

We will use commercially reasonable efforts to keep the services stable, but we do not warrant that the services will be uninterrupted, error-free, or fit for every particular purpose you may have. To the extent permitted by law, we are not liable for unavailability or data anomalies caused by:

• Force majeure, natural disasters, war, epidemics, government controls, or widespread failures of underlying telecommunications or cloud providers.
• Software, hardware, network, power, or permission-configuration issues on your side or a third party’s side.
• Your failure to follow documentation, to apply updates in a timely manner, or unauthorized modification of the system.
• Scheduled maintenance windows that we have notified in advance.
• Suspension, throttling, or termination resulting from your breach of these Terms or the contract.

11. Limitation of Liability

To the maximum extent permitted by law, MeetCarbon and its affiliates shall not be liable for indirect, incidental, punitive, or consequential losses arising from the use of or inability to use the services (including loss of profits, goodwill, data, or business opportunity), whether in contract, tort, or otherwise.

Our aggregate liability to you shall not exceed the fees you actually paid us for the relevant services in the twelve (12) months immediately preceding the event giving rise to the claim (and shall be zero in the case of a free trial). Liability that mandatory law does not permit to be limited is excepted.

12. Suspension and Termination

If you materially breach these Terms, fail to pay on time, or present a security risk, we may suspend or terminate the services and retain necessary audit records. You may terminate a subscription as provided in the contract. After termination, we will assist with data export as agreed, and will delete or anonymize customer data after the retention period expires (except where the law requires retention).

13. Changes and Severability

We may update these Terms. The updated version will be posted on this page and takes effect on the date of publication (or on such later date as the notice specifies). Your continued use of the services constitutes acceptance of the updated Terms. If you do not agree, you should stop using the services and complete exit formalities as agreed.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

14. Governing Law and Dispute Resolution

The formation, validity, interpretation, and performance of these Terms are governed by the laws of the People's Republic of China (excluding conflict-of-law rules). Disputes arising from these Terms shall first be resolved through friendly consultation. If consultation fails, they shall be submitted to the people's court with jurisdiction at the place where we are located, unless a written contract provides otherwise.

15. Contact

If you have any questions about these Terms, please contact us by the following means:

• Legal inquiries: legal@meetcarbon.com
• General contact: contact@meetcarbon.com
• Website contact page: /about/contact