Chapter 12Delivery & Service

Delivery and service

Four phases: scope, deploy and configure, core scene go-live, then ongoing expansion. SaaS, private deployment, results-as-a-service, and joint operations.

Four-phase delivery

Scope → deploy and configure → core scene go-live → ongoing expansion

Scope

About 1 week
Goals and priorityConnection scopeAcceptance criteriaApp mix

Deploy and configure

1–2 weeks
EnvironmentOrganization and permissionsData methodologyApps turned on

Core scene go-live

2–6 weeks
Metering connectedAlert loop closedDashboards liveFirst visible results

Expand

Ongoing
More assets and scenesAI introducedAdd-on modulesOngoing operations

How we work together

SaaS · private deployment · results-as-a-service · joint operations

SaaS

Turn apps on by organization and scale

  • Multi-tenant
  • Enable by module
  • Continuous upgrades

Private deployment

For government, hospitals, and groups

  • Customer data center or private cloud
  • License by module
  • Annual maintenance

Results as a service

Deliver measured savings or abatement

  • Public-institution hosting
  • The platform is the delivery tool
  • Results can be checked

Joint operations

Run the platform together with the assets

  • Charging and PV-storage scenes
  • Operating share
  • With the site owner

Service-level agreement (SLA)

99.9%

Availability

Annual downtime < 8.76 hours

< 2 hours

Response time

Urgent issues acknowledged within 2 hours on business days

Daily

Backup

Full backup retained for 30 days

Quarterly

Security audit

Vulnerability scan and remediation

Security

Data security

HTTPS end-to-end, multi-tenant isolation, independent DB schemas

Ops security

Dockerized deploy, automated ops, log audit

Compliance

Built-in ISO 14064, GRI and more; AI-assisted compliance reports

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