Delivery and service
A standard five-phase delivery process, flexible partnership models, SLA, and security.
Standard five-phase delivery
Discovery → deploy → customization → training & go-live → operations
Discovery
1–2 weeksDeploy
2–4 weeksCustomization
4–8 weeksTraining & go-live
1–2 weeksOperations
OngoingFlexible partnership models
Standard delivery · deep customization · joint venture · OEM white-label
Standard delivery
For small and mid-size customers with standardized needs
- Standard OS app mix
- Light customization
- Go-live in 2–4 weeks
Deep customization
For large customers with complex processes
- Deep process fit
- Custom reports and dashboards
- Dedicated project team
Joint venture
For partners who want to operate together
- Joint digital company
- Shared platform economics
- Local team support
OEM white-label
For channel partners who need their own brand
- Full-system rebrand
- Independent deploy and ops
- Technical enablement
Service-level agreement (SLA)
99.9%
Availability
Annual downtime < 8.76 hours
< 2 hours
Response time
Urgent issues acknowledged within 2 hours on business days
Daily
Backup
Full backup retained for 30 days
Quarterly
Security audit
Vulnerability scan and remediation
Security
Data security
HTTPS end-to-end, multi-tenant isolation, independent DB schemas
Ops security
Dockerized deploy, automated ops, log audit
Compliance
Built-in ISO 14064, GRI and more; AI-assisted compliance reports
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