Cross-asset equipment O&M hub
Built on the platform Smart O&M app: unified equipment master data and life cycle; health is visible; alerts, work orders and maintenance close the loop; reports and inspection packs can be exported. Business systems keep running operations; the O&M hub owns availability and MTTR — without a second siloed inspection-and-spares stack.
From onboarding to operating review
The Smart O&M main path: file → sense → diagnose → dispatch → execute → resources → review.
File and map
Equipment classes, location trees and one asset, one file; bind IoT / business identities; QR codes reach the field.
Runtime sensing
The cockpit aggregates online rate, health mix and to-dos; multi-source alerts and offline events enter one view.
Health diagnosis
Five-level health index and predictive-maintenance advice — move unplanned downtime into planned windows.
Alerts to work orders
Confirm / ignore / one-click ticket; orders bucket by format; SLA status can be reconciled and scored.
Inspect and maintain
Annual SOPs, inspection tasks, defect logs and due maintenance converting to tickets — field process is recorded.
Resources and review
Spare-part issues and hosted-O&M contracts; KPI reports and inspection packs feed management reviews.
File · Health · Alert · Inspect · Report
The product is not a single ticketing system — it is hub capability covering the equipment life cycle and cross-asset O&M operations.
Equipment master data
Unified codes, classes, station locations and IoT mapping; the life cycle is recorded from receiving to disposal.
Health O&M
Excellent → critical five-level health plus predictive-maintenance rules; at-risk assets enter planned windows early.
Alert loop
Cross-business alerts and offline events in one place; confirm, ignore, convert to tickets / defects; SLA is measurable.
Field execution
Inspection SOP / plans / tasks, defect management, work orders and maintenance plans as one — in-house and hosted O&M together.
Operating output
Availability, MTBF/MTTR, inspection completion and inspection-pack export; energy-carbon links O&M actions to carbon results.
Core workbench views, aligned with the product IA
The O&M cockpit, health mix and alert-to-ticket loop use the same information architecture and visual language as the Smart O&M management system.
Cross-station O&M cockpit
Online rate, health mix, open alerts/tickets and inspection completion on one screen; 7-day trends support duty and weekly review.
Five-level health and risk ledger
Excellent → critical is visible at a glance; at-risk assets and predictive-maintenance advice enter planned windows.
Alert — ticket — acceptance loop
Multi-source alerts become tickets in one click; dispatch, handling and acceptance are visible; SLA overruns can be reconciled.
Fifteen modules — the full capability set
Each module’s boundary follows the live seven-zone layout; every module has a workbench sketch so the stack and the landing path are clear.
O&M cockpit
Cross-station KPIs, health mix, open alerts and tickets on one screen — for duty shifts and management review.
Collapse “open each system separately” into one command screen — duty and management meetings share one methodology.
- Roll up online rate, availability, unclosed alerts and ticket backlog; filter by station / format.
- Health mix pie and risk Top list pin assets that need intervention.
- Inspection-plan completion and overdue-task reminders — fewer missed compliance windows.
- 7-day alert/ticket trends support weekly reports and staffing.
- Online rate and health mix
- Open alerts / tickets
- Inspection completion
- 7-day alert trend
Asset ledger · one asset, one file
Unified equipment codes, classes, station locations and owners; bulk import, QR codes and IoT bind status.
First settle “who this asset is, where it sits, which IoT it binds” — every later alert and ticket shares one identity.
- The file holds brand/model, go-live date, warranty, owner and station; filter and export.
- Class and location trees extend by format (inverters / DC chargers / chillers) for solar-storage-EV charging and building assets.
- Bulk import lowers onboarding cost; scan to open the file / repair entry — field and back office stay linked.
- IoT bind status is visible: unbound / bound / exception — no “data without a file”.
- Device list and detail
- Class tree
- Location management
- Bulk import
- QR traceability
Equipment life cycle
State machine and milestone trace from receiving, in-service and mothball to disposal — linked to tickets and maintenance records.
The asset is traceable from arrival to retirement; audit and costing have evidence.
- Life-cycle overview shows counts by stage and items stuck abnormally.
- A per-asset timeline chains receiving, go-live, major repair, mothball and disposal.
- Disposal records method, residual value and approval — asset management closes.
- Historical tickets and maintenance records support fault review and spare-part decisions.
- Stage transitions
- Milestone timeline
- Linked tickets / maintenance
- Disposal
Health center
Five-level health (excellent → critical) mix, at-risk asset ledger and rule config — driving predictive maintenance.
Turn downtime from “sudden” into “schedulable” — availability becomes a managed metric.
- Health overview shows five-level mix and trend; drill by station / equipment type.
- The at-risk ledger lists watch / risk / critical assets and suggested actions.
- Health rules configure thresholds, weights and scoring cycle by equipment type.
- Linked to alerts and tickets: critical can enter the handling path in one click.
- Health overview
- At-risk asset ledger
- Health rules
- Five-level mix
Predictive maintenance
SOH/RUL-style advice from health and runtime features; recommended windows and priority scheduling.
Advice can enter a maintenance plan or ticket — not a report you only look at.
- Per-asset advice type, urgency and suggested window.
- Bulk-add to a maintenance plan or generate a ticket draft.
- Linked to health rules; advice can recalculate when rules change.
- Adopt / ignore is recorded — a feedback loop on prediction accuracy.
- Advice list
- Window recommendation
- Priority ranking
- To maintenance / ticket
Alert aggregation
Multi-source alerts and offline events in one view; confirm, ignore, convert to tickets/defects and track SLA.
Alerts no longer scatter across EV charging / solar / building systems; close-out progress can be reconciled and scored.
- Cross-business alert list: filter by severity, station and status; bulk handle.
- Offline events are tracked separately so comms outages are not buried in business alerts.
- Confirm / ignore is recorded; severe alerts become tickets or defects in one click, carrying the asset file.
- SLA clocks and overtime flags support outsourced and in-house duty scoring.
- Alert list
- Offline events
- Confirm / ignore
- One-click ticket
- SLA status
Inspection management
Annual SOP, inspection plans, task execution and checklist templates; check-in and exception escalation are configurable.
Inspections leave paper sheets and become schedulable, recorded, ticket-escalating compliance work.
- Annual SOP defines frequency, roles and check-item frames, applied by station.
- Plans generate tasks; tasks support assign, check-in, photos and exception logging.
- Checklist templates are reusable — less front-line typing.
- Overdue or severe exceptions can escalate to L3 tickets, linked by planId/taskId.
- Annual SOP
- Inspection plans
- Inspection tasks
- Checklist templates
- Mobile collaboration
Defect management
Defect logging, severity, rectification tracking and close-out acceptance — joined to inspection exceptions and alert-to-defect.
Defects and tickets split: log what should be logged, dispatch what should be repaired — not “everything is a ticket” or “all by word of mouth”.
- Defect list filters by severity, status and station; export supported.
- One-click from inspection exceptions or alerts; the asset file is linked automatically.
- Measures, deadlines and acceptance results are recorded — ready for inspection sampling.
- Can escalate into the dispatch path; status is visible both ways.
- Defect ledger
- Severity loop
- Rectification tracking
- Linked assets
Work-order management
Unified ticket flow (dispatch — handle — accept); businessType buckets; shared work-order engine.
Planned maintenance and emergency repair are bucketed; cross-asset dispatch still uses one state machine and SLA.
- Ticket detail shows asset, alert source, SLA, handling process and attachments.
- Assign to in-house engineers or hosted-O&M vendors; status changes can notify.
- Acceptance feeds the cockpit and KPIs — fewer “fixed but never closed”.
- Distinct from solar / EV charging emergency-repair buckets so management KPIs do not collide.
- Ticket list
- Dispatch and handling
- Acceptance loop
- Format buckets
- Process attachments
Maintenance plans and records
Cycle config, due reminders, auto-convert to tickets and archived records — preventive maintenance.
Preventive work leaves calendar reminders and auto-enters tickets when due — execution rate is scorable.
- Configure cycle and standard work by equipment type or single asset.
- Remind before due; optionally auto-create a ticket and assign an owner.
- Records archive spare consumption, hours and conclusions; they join the life-cycle timeline.
- Linked to predictive-maintenance advice so window work and cyclic work can be scheduled together.
- Maintenance plans
- Cycle config
- Due-to-ticket
- Maintenance records
Spare-part management
Spare catalog, stock, safety stock and issue requests — transparent repair cost and shortage alerts.
Ticket consumables can be reconciled — no more “we fixed it but cannot say what it cost”.
- SKU catalog holds spec, applicable equipment types and unit price.
- Stock levels and safety-stock alerts; multi-warehouse / station dimensions.
- Issue requests link to tickets; stock deducts after approval.
- Consumption stats support annual spare budgets and vendor talks.
- Spare catalog
- Inventory
- Safety stock
- Issue requests
Vendors and hosted-O&M contracts
Vendor files, ratings and hosted-O&M contract SLAs — outsourced collaboration, expiry reminders and reconciliation.
Outsourcing is managed: contract SLA, dispatch and process records — not “throw it over the wall”.
- Vendor files hold qualifications, covered stations and contacts.
- Ratings use configurable metrics such as response time and first-fix rate.
- Contracts record scope, rates, SLA and end date; expiry reminds renewal.
- Tickets can assign to vendors; process and acceptance stay in the same loop.
- Vendor ledger
- Ratings
- Hosted-O&M contracts
- SLA reminders
Energy-carbon O&M
Station energy summaries, efficiency benchmarks, capacity/load and savings advice; O&M actions link to carbon activity.
O&M is more than fixing equipment — savings advice becomes tickets, and O&M actions join energy-carbon results.
- Station energy summaries show key use/generation metrics and exception hints.
- Efficiency benchmarks find lagging stations and drive inspection or retrofit tickets.
- Smart savings and capacity alerts can become tickets in one click.
- O&M–carbon records carbon activity tied to O&M — one energy-carbon narrative.
- Station monitoring
- Efficiency benchmarks
- Smart savings
- Capacity and load
- O&M–carbon link
Reports and inspection compliance
KPI reports on availability, MTBF/MTTR, inspection completion; inspection packs export and archive in one click.
Inspection prep leaves folder-hunting and becomes one-click packs; management meetings use the same numbers.
- Reports cover availability, failure rate, MTBF/MTTR, alert close-out and inspection completion.
- Compare across stations / formats; filter by time range.
- Inspection packs aggregate files, inspection records, maintenance and defect close-out evidence.
- Export PDF/Excel archives — shorter prep cycles.
- O&M KPI reports
- Cross-station compare
- Inspection packs
- Export and archive
Base configuration
Classes, templates and notification policy at platform level — consistent methodology as stations grow.
The hub is configurable — not a code fork per project.
- Equipment classes and inspection/maintenance templates are maintained centrally; new stations apply them quickly.
- Notification channels and triggers are configurable (alert escalation, ticket overtime, maintenance due).
- Health/SLA rule parameters adjust by tenant to different service levels.
- Classes and templates
- Notification settings
- Rule parameters
Works with business spokes and energy-carbon products
Smart O&M is the equipment O&M hub; solar / EV charging / building systems keep running operations; energy-carbon and EMS stack as needed.
Land by format — see the solutions
The product delivers the full O&M hub; solar-storage-EV charging, public-institution and other delivery narratives sit on solution pages.
Field O&M teams and onboarding playbooks
In-house teams go to site by headcount; onboarded firms and individuals take tickets after admission. This product page is a guide; open a handbook in the docs center for the full text.
In-house teams
Headcount, duty, handover and toolbox. Read the overview and duty book first, then go to site by skill tags.
Onboarded firms / individuals
Submit materials, trial tickets, skill tags and settlement accounts. Tickets only after admission; hold and exit follow the quality book.
Four red lines: evacuate first for safety; funds require vouchers; Ops Mobile does not do remote control; no photo, no verbal close-out.
Opening a handbook requires a MeetCarbon account.
One hub for every critical asset
Apply for a trial of the Smart O&M management system, or view composed delivery by format.